SEMMS Luxuries products are made to exceed expectations, from their superior quality to their technical innovation. That’s why we stand behind each one. Should you experience any issues with your SEMMS Luxuries product, our experts are happy to assess the damage and determine whether or not it is in warranty.

A request for repair can be submitted online or in a SEMMS Luxuries retail store. Once we receive your repair request, you will be sent an email confirming receipt. It then takes an average of two weeks to complete the repair process.

Please note, accessories are not eligible for repair but will be replaced if under warranty. While international repairs can be submitted online or brought into a local SEMMS Luxuries retail store, they will only be serviced in the country where the repair request is submitted.

SEMMS products deemed to be in warranty are eligible for complimentary repairs. If the product is more than one year old and in warranty, you are only responsible for the cost of shipping the product to the SEMMS repair facility. If the product is less than a year old, you will be reimbursed for the cost of shipping the item to our repair facility. Return shipping costs are complimentary for in warranty repairs.

Some items cannot be repaired, and in those rare instances we are happy to offer you a replacement. Should that product no longer be available, you can choose a similar style. If that style is more than the cost of the original bag, you will be responsible for the remaining balance. If the style costs less, you will receive a gift card for the difference.

SEMMS products deemed to be in warranty are eligible for complimentary repairs. If the product is more than one year old and in warranty, you are only responsible for the cost of shipping the product to the SEMMS repair facility. If the product is less than a year old, you will be reimbursed for the cost of shipping the item to our repair facility. Return shipping costs are complimentary for in warranty repairs.

Some items cannot be repaired, and in those rare instances we are happy to offer you a replacement. Should that product no longer be available, you can choose a similar style. If that style is more than the cost of the original bag, you will be responsible for the remaining balance. If the style costs less, you will receive a gift card for the difference.

To initiate a repair, scroll above and log into your semmslux.com account. A “Request a Repair” button will appear above. It links to an online form for you to complete. After completion, you will receive an email confirmation along with detailed shipping instructions.

You can also bring your item into your local SEMMS retail store where our store associates will offer a preliminary assessment of the damage. Some repairs may be made in store, but anything extensive will require the item to be shipped to the SEMMS repair facility.